San Bernardino County has launched a virtual receptionist pilot project at First District libraries in Apple Valley, Needles and Trona, offering live assistance from a variety of County public service providers.
The ALICE virtual receptionist kiosks will provide residents with direct access to county staff representing Aging and Adult Services, Environmental Health Services, and Special Districts. Some of the services available through the kiosk includes:
- Aging and Adult Services: Help for seniors with food delivery programs, home energy assistance, transportation services, and COVID-19 testing and vaccination.
- County Special Districts: Water and sanitation account information, changes to accounts, billing questions, information on starting and stopping service, answers for builders about water permits, sewer permits and construction meters.
- Environmental Health: Training and testing for food handlers, assistance with the inspection of food facilities, help with complaints about suspected foodborne illness and unsanitary conditions.